TotalDesk Plugin v1.8.1

TotalDesk Plugin is an all in one WordPress helpdesk solution that brings tickets, live chat, knowledge base, reports and notifications into your dashboard. It solves the problem of scattered support tools and disconnected inboxes that slow down agents and frustrate customers. Instead of stitching together single purpose plugins or paying for external SaaS desks, webmasters can manage the full support workflow inside WordPress with organized queues, roles and history.

You can build a complete support center for agencies, online stores, theme sellers and membership sites that need fast ticket handling and self help. Create ticket forms with default values, custom statuses, types and projects, run a My Tickets page, offer live chat with offline messaging, and publish searchable FAQs grouped by topics. It works with WooCommerce for order linked tickets, Envato for buyer verification, Slack for team alerts, plus WPML for multilingual support centers.

TotalDesk Plugin Key Features

• Multiple Ticket Forms: Collect requests through different new ticket forms with default values, custom statuses, types and projects.
• Inbox Fetching: Pull incoming emails into tickets with archive folder control, plus reply by email for agents and reporters.
• Agent and Reporter Roles: Organize access with dedicated roles, My Tickets page, color coded status and assignment overview.
• Multichannel Notifications: Send email, desktop and Slack alerts for new tickets, replies, status changes and assignments.
• Live Chat Module: Start chats by subject or ticket ID, show offline message form, and save every conversation for reference.
• Knowledge Base System: Create FAQs from tickets, group them into topics with custom icons, and enable live search.
• FAQ Widgets and Layouts: Display popular content with built in widgets, view tracking, and boxed or list layouts.
• Saved Replies and History: Answer faster with canned replies, HTML comment editor, attachments, and full ticket logging.
• Support Reports: Analyze workload by agent, status, type, system, year and month with exportable XLS data.
• Helpful Integrations: Connect WooCommerce, Envato and Slack to link orders, verify buyers and alert support teams.

Download Latest GPL Version of TotalDesk Plugin

Use the GPL package to test TotalDesk on a staging or local site before helping real customers. Create sample tickets, check inbox fetching and email replies, trigger notifications and Slack alerts, try live chat flows, and review FAQ search and reports for accuracy. Sandbox testing prevents broken queues or missed emails on a live client site, while an official license is best for production updates and priority support.

Note: If you find difficulty to free download TotalDesk Plugin, contact us through Telegram or WhatsApp.